Client: CAFgas CIC
Gas, heating and property maintenance
Supporting a busy gas and heating business where engineers are constantly out on jobs, leaving calls, emails and bookings competing for attention against actual customer work.
Results
Before
Engineers attending jobs couldn't always answer calls or manage the diary, so enquiries risked going unanswered, appointments risked being booked into unsuitable times or locations, and payments and follow-ups could easily slip.
What changed
Full inbox and call handling, appointment booking and rearranging around engineer availability and location, payment collection, and passing job information to the right engineer at the right time. Competitor research also completed to benchmark local pricing and positioning.
Now
Engineers can focus on the job in hand while enquiries, bookings and follow-ups are handled without them needing to stop and manage it themselves.
CLIENT CASE STUDIES •
Client: Connectix Communications Ltd
Structured cabling and network infrastructure
Ongoing social media, compliance and admin support for a cabling and communications business where the directors are constantly on-site, quoting and managing projects.
Results
Before
Three separate LinkedIn accounts sitting largely unmanaged alongside accreditation renewals, subcontractor paperwork, training records and general admin, all competing with actual project delivery.
What changed
Managing all three LinkedIn accounts with distinct tones for the business page versus each director personally, plus Facebook and Instagram support, content built around completed projects, subcontractor and supplier forms, accreditation renewals including SafeContractor, and health and safety admin support.
Now
Consistent content going out without the directors having to write or plan it themselves, alongside ongoing compliance and admin support as things come up.
In their words
"Hannah has really changed the way our business runs. Before it was a lot of outreach, now we get a lot of natural enquiries for work because of the work she does. I am really happy with how it is all going. She does lots for us that we just don't have the time for because of the work we do. Very grateful."
CLIENT CASE STUDIES •
Client: MJ Handyman Services
Home improvement, repair and maintenance
Full social media, website, enquiry and quotation support for a handyman business covering Flintshire, Chester and the surrounding areas.
Results
Before
No active Instagram, an inconsistent Facebook page, a website with underused SEO and vague service wording, and enquiries competing with a full diary of on-site jobs.
What changed
Rebuilt Facebook presence and launched Instagram, ongoing content built around completed work, before-and-after posts and reviews, website SEO and copy improvements, Google Business Profile support, plus full enquiry handling from first message through to a professional quotation and a booked appointment.
Results
Within the first month: Facebook views up 454%, page visits up 180%, 28 new followers with zero unfollows. Website users up 33%, page views up 88%, visitors from Google up 89%, services page views up 209%, mobile views up 161%. Fully booked with upcoming work.
CLIENT CASE STUDIES •
Client: Martin Baker, EPC Man
Energy Performance Certificate assessments
Call handling and enquiry support for a one-person EPC assessment business, so nothing gets missed while Martin is out completing assessments.
Results
Before
Website and phone enquiries risked going unanswered whenever Martin was mid-assessment or travelling, with no consistent record of who had called or what they needed.
What changed
Taking incoming calls, logging caller details and property information, passing everything straight to Martin via WhatsApp, and keeping a full spreadsheet record for both follow-up and invoicing.
Now
A clear, trackable record of every enquiry, who called, when, and whether it reached Martin, so nothing gets forgotten and no lead goes cold.
In his words
"I don't know what it is Hannah is doing, but she has transformed my business. I owe her a lot!"
QLS Level 2 Virtual Assistant qualification • CPD-accredited • Fully insured • ICO registered •